Article 30 of Electronic Transactions Law

The customer shall not be considered liable for any unlawful entry against his bank account by means of electronic payment if, before such entry is made, he promptly notifies the financial institution to suspend the use of his electronic signature because he fears that others may be able to access that account, or of his loss of the electronic payment instrument, or of it being established that others know his electronic signature. The customer shall be considered liable for any unlawful use of his account by means of electronic payment if it is established that his negligence caused or principally contributed to such use, and that the institution performed its duty to prevent any unlawful use of that account. In electronic payment transactions, no amendment or alteration may be made to the document or Index of the Law 578 Home Page Electronic Transactions Law Law No. 20 of 2014 concerning Electronic Transactions electronic record once it has been sent by the originator, and any cancellation operations must be carried out using a separate electronic document or record.